About Us
Contact Us
FAQ
Blog
+91 78400 82310
Cart 0
Login

Return Policy

36Spares is happy to serve customer and fulfill their requirements. if customer receive any product which  fulfills the below mentioned criterion is eligible for return / exchange

  • Product is used/altered/poor in quality/Defective product.
  • Physical / in-transit damage to the product.
  • Branded product received seal opened.
  • Empty packet/some items or accessories are missing.
  • Wrong item sent.

Customer is not eligible for return/exchange if

  • It's “No longer needed”.
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange

  • For Products purchased on 36spares, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
  • For Products purchased on 36spares, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
  • Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • In Case of Faulty electronics product, customer need to contact nearest service center for repair/ replacement.